Chatbots for Cultural Venues: A Topic-Based Approach

Vasilis Bouras; Dimitris Spiliotopoulos; Dionisis Margaris; Costas Vassilakis; Konstantinos Kotis; Angeliki Antoniou; George Lepouras; Manolis Wallace; Vassilis Poulopoulos

doi:10.3390/a16070339

Algorithms (Jul 2023)

Chatbots for Cultural Venues: A Topic-Based Approach

Vasilis Bouras,
Dimitris Spiliotopoulos,
Dionisis Margaris,
Costas Vassilakis,
Konstantinos Kotis,
Angeliki Antoniou,
George Lepouras,
Manolis Wallace,
Vassilis Poulopoulos

Affiliations

Vasilis Bouras: Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece
Dimitris Spiliotopoulos: Department of Management Science and Technology, University of the Peloponnese, 22131 Tripoli, Greece
Dionisis Margaris: Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece
Costas Vassilakis: Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece
Konstantinos Kotis: Intelligen Systems Research Lab (i-Lab), Department of Cultural Technology and Communication, University of the Aegean, 81100 Mytilene, Greece
Angeliki Antoniou: Department of Archival, Library and Information Studies, University of West Attica, 12243 Egaleo, Greece
George Lepouras: Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece
Manolis Wallace: Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece
Vassilis Poulopoulos: Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece

DOI: https://doi.org/10.3390/a16070339
Journal volume & issue: Vol. 16, no. 7
p. 339

Abstract

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Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an information model that is offered through the chatbot, which subsequently maps the museum’s modeled information to structures of DialogFlow, Google’s chatbot engine. Means for automating the chatbot generation process are also presented. The evaluation of the methodology is illustrated through the application of a real case, wherein we developed a chatbot for the Archaeological Museum of Tripolis, Greece.

Published in Algorithms

ISSN: 1999-4893 (Online)
Publisher: MDPI AG
Country of publisher: Switzerland
LCC subjects: Technology: Technology (General): Industrial engineering. Management engineering; Science: Mathematics: Instruments and machines: Electronic computers. Computer science
Website: https://www.mdpi.com/journal/algorithms

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