A methodology for planning, implementation and evaluation of skills intelligence management – results of a design science project in technology organisations

Abstract

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IntroductionThe evolving labour market requirements amidst digital transformation necessitate robust skills intelligence for informed decision-making and adaptability. Novel technologies such as Big Data, Machine Learning, and Artificial Intelligence have significant potential for enhancing skills intelligence.MethodsThis study bridges the gap between theory and practice by designing a novel software artefact for skills intelligence management. With its systematic framework for identifying skills intelligence elements, an assessment instrument, and an implementation methodology, the artefact ensures a thorough approach to skills intelligence management.ResultsThe artefact was demonstrated in 11 organisations. Feedback collected from interviews, focus group sessions, and observations (N = 19) indicated that the artefact is a feasible starting point for implementing or systematising skills intelligence management. Participants suggested improvements but concurred that the systematic approach enhances skills intelligence data collection and quality.DiscussionThe study shows that the artefact facilitates the application of advanced technologies in skills intelligence management. Additionally, it contributes a set of principles for effective skills intelligence management, fostering a broader conversation on this critical topic. Participants’ feedback underscores the artefact’s potential and provides a basis for further refinement and application in diverse organisational contexts.

Keywords

• skills intelligence
• skills instability
• organisation management
• organisational communication
• evidence-based decision making
• decision support system