Dynamic Capabilities and Digital Transformation in the COVID-19 Era: Implications from Driving Schools

Abstract

Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises under enormous tension to persevere. As a result, these businesses are obligated to respond to the epidemic in an efficacious manner. In order to weather this economic storm, micro-enterprises have implemented a variety of digital technologies. Methods: The research investigates the connection between the communications technology of driving schools and the public crisis responses of those driving schools using a data set obtained from a survey administered to those schools. Results: The quantitative findings demonstrate that digitalization has made it possible for driving schools to efficiently and successfully respond to the public dilemma by utilizing their resilient functionality. In addition, digitalization can greatly enhance driving schools’ performance. Conclusions: This paper provides drawings for digitalization and crisis responses for driving schools.

Keywords

• digital transformation
• dynamic capabilities
• micro-enterprises
• COVID-19
• public crisis