ESTUDO DE VIABILIDADE DE IMPLANTAÇÃO DE UM SISTEMA DE GESTÃO DA QUALIDADE CONFORME REQUISITOS DA ISO 9001:2008 NO CENTRO DE CIÊNCIAS AGRÁRIAS DA UFSC

Abstract

Quality management is characterized as an essential tool for the development of an efficient management. Increasingly, managers of public institutions are complementing their strategic planning with quality goals. This research addressed the development of a feasibility study to implement a Quality Management System ISO 9001:2008 certification through the Centro de Ciências Agrárias - CCA, Universidade Federal de Santa Catarina - UFSC. His goal was to provide a diagnosis to the institution of quality, so that in future it is possible to aggregate the initial aspects of quality preparation for certification. The primary data were acquired through observational method aided by a semi-structured, and has consulted manuals and internal documents of the institution. Secondary data were obtained by means of literature to support the research. With this study we can infer that it is feasible to deploy a Quality Management System in the CCA/UFSC since it is used at first some tools of quality, thus providing numerous benefits to the teaching unit with the adoption of this system.

Keywords

• iso 9001
• 2008
• quality
• system
• management processes