Evaluation of the effective indexes on industrial buyer satisfaction in the supply chain of the home wooden furniture industry in Tehran province

Abstract

In this research by using the professors and specialists ideas and studying the related papers, the effective factors of relations between companies and industrial suppliers were identified and satisfaction concept in the supply chain was measured with investigating trust‚ relation‚ cooperation ‚ accordance with expectations ‚ quality ‚ cost and material provision time and production ‚ order time ‚ and delivery time until transferring to the final costumer variables. Statistics population of the research was considered ‚ all of managers of the companies and raw material suppliers which are active in the home wooden industry of Tehran province in the field of furniture ‚ and considered data were collected by using questionnaire .The research method is based on goal ‚ is applied form and according to implementation way and data collection is correlation description. We have used frequency distribution tables for findings description. In the inference step ‚ we have used spearman correlation tests and path analysis with the help of SPSS16 software. The seven hypothesis are used which one of them was omitted in the analysis step and from six hypotheses which were used, one of them was not accepted. The research results showed that there are significant and heavy relationships between trust ‚ relation and cooperation and cost variables and industrial buyers’ satisfaction. In the case of the time delivery speed, although there is relationship but it isn’t high correlation

Keywords

• Supply Chain
• Furniture industry
• Buyer Satisfaction
• Hypothesis