The effect of supply chain quality management and innovation performance on the operational performance of businesses operating in the food industry of Golestan province

Abstract

As an important dimension of company performance, the impact of supply chain quality management (SCQM) on innovation performance has not been studied in internal studies. In addition, internal research into the capabilities of SCQM, a key driver for SCQM, has been very limited. To fill this research gap, this paper examines how SCQM capabilities and SCQM performance can influence firm innovation and operational performance, and how they interact with each other. For this purpose, the information of managers and experts active in the food industry in Golestan province was collected and analyzed through a questionnaire. Research findings show that SCQM practices have a positive effect on SCQM capabilities. Another result is that SCQM methods do not have a positive effect on the operational performance of food industries in Golestan province. This finding is significantly different from some previous studies. We also found that SCQM capabilities do not have a positive effect on innovation performance.

Keywords

• supply chain quality management
• supply chain quality management capabilities
• innovation performance
• operational performance
• food industry