Improving banks’ Operating Efficiency with Corporate Clients

Abstract

The author studies the recent changes in the operating conditions of commercial banks regarding servicing corporate clients. The aim of the study is to find ways in the current conditions to change the approaches of banks to doing business with corporate clients to get more profit. The theoretical and methodological basis of the study is the scientific works by foreign scientists and experts on improving the efficiency of banking organizations. The author used the methods of qualitative and quantitative analysis of scientific publications, regulatory and legal sources, retrospective statistical data and analytical materials of well-known consulting companies. As a result, the author identified areas for improving the internal banking processes: deeper analysis of the client’s activities and the industry where they work; high speed of processing client data without requiring to submit the same documents each time; personalization of the offer to the client of the service according to products, price and other conditions that will attract them to develop their business with this bank; development of financial services by the bank that will help the client to direct more funds and attention to their core business. The author concludes that introducing new approaches in cooperation with companies allows banks not only to solve the issues of increasing the profitability of corporate business, but also to help bring the return on capital invested by banks’ shareholders closer to the cost of capital, which is an important guideline for investors when choosing investment objects.

Keywords

• corporate banking
• efficiency
• digital competitors
• treasury
• risks
• cost of capital