Ain Shams Engineering Journal (Aug 2024)
Assessing citizen satisfaction indicators for urban public services to enhance quality of life in Sharm el-Sheikh
Abstract
The quality of urban life is a crucial area of urban studies, encompassing social, environmental, and economic aspects. Sharm el-Sheikh, a popular tourist destination in Egypt, faces challenges in balancing tourism development with citizen satisfaction with public services. This study aimed to assess citizen satisfaction with key urban services in Sharm el-Sheikh and identify areas for improvement. A survey was conducted by the South Sinai Urban Observatory, employing stratified sampling to ensure a representative sample across demographics. The survey utilized a combination of closed-ended questions with a five-point Likert scale and an open-ended question for additional feedback.The analysis revealed that citizens expressed satisfaction with road and traffic services, government office services, the City Council, and security services. However, dissatisfaction was also identified in areas such as educational services, access to qualified doctors, the sanitation system, the availability of safe drinking water, and cultural services.Based on these findings, the study recommends that decision-makers in Sharm el-Sheikh prioritize addressing these areas of lower satisfaction. Regularly conducting citizen satisfaction surveys and fostering trust between citizens and the government are crucial for ongoing improvement in urban and tourism services, ultimately enhancing the city's overall quality of life.
