Interaction design of financial insurance products under the Era of AIoT

Abstract

This study aims to explore how the insurance business can combine artificial intelligence (AI), huge data technology and good design under the ecological background of AIoT to improve the efficiency of double-entry in the insurance business and improve the user experience. It is accomplished through observation, user interview and other methods to explore user needs and distress points, comprehensive use of image and video analysis, face recognition, behaviour detection and other AI technologies. aiCore intelligent dual-recording system is proposed, which integrated mobile terminal dual-recording application and backstage quality control system. The proposed system realised the design optimisation of the whole process of intelligent dual-recording scenario combining the three functions ‘front-end intelligent dual-recording, in-process real-time quality control and post-AI quality control.’ Using in-process detection, post-review and manual final audit, the aiCore intelligent dual-recording system has significantly improved the efficiency of dual-recording, quality inspection pass rate and user experience satisfaction.

Keywords

• insurance dual-recording
• artificial intelligence
• internet of things
• interaction design