Revista Brasileira de Enfermagem ()

Receiving spontaneous demand in Primary Care: nurses’ learning needs

  • Caroline Silva Morelato,
  • Letícia Lopes Dorneles,
  • Vivian do Prado Martins,
  • Fernanda dos Santos Nogueira de Goés,
  • Angelina Lettiere Viana,
  • Maria Eugenia Firmino Brunello,
  • Rosangela Andrade Aukar de Camargo

DOI
https://doi.org/10.1590/0034-7167-2020-0317

Abstract

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ABSTRACT Objective: Identify nurse’s learning needs to be related to the reception with risk classification of spontaneous demand in Primary Health Care. Method: Quality study including 15 nurses from Primary Health Care through participatory observation, application of semi-structured instrument, focus group, and of thematic content analysis. Results: 80% of nurses never used the risk classification protocol in Primary Health Care. Knowledge gaps involving clinical aspects of care; protocol management, and the nurse’s role; and the historic, structural and cultural contradictions of the care model were confirmed. Final considerations: The recognition of learning needs for nurses that work in Primary Health Care implies in the construction or improvement of knowledge in order to develop, along with the health team, a risk classification of spontaneous demand, which requires a change in the education and continuity of their qualification for work and at work.

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