HEIS QUALITY IMPROVEMENT THROUGH STUDENTS AND ACADEMIC STAFF'S PERCEPTION: DATA ANALYSIS AND ROBUSTNESS OF THE RESULTS

Abstract

This research is applied in private HEIs to study and evaluate the level of satisfaction, and to estimate the level of participation and engagement of students and academic staff. Two surveys for students and academic staff were used and administrated in 40 HEIs. The sample was drawn from the target population and divided into sub-stratified random samples for each HEI. Student and academic staff satisfaction and student and academic staff participation and engagement were estimated and provided significant signs to HEIs. The demographic variables of participants (students and academic staff) in this project were studied and demonstrated. In order to check the precision and robustness of the final results of this paper, several statistical tests were applied. Conclusions, recommendations, limitations and future research directions were discussed.

Keywords

• Satisfaction; Participation and Engagement
• Quality Improvement
• Service Quality
• Precision and Robustness
• Statistical Significance