Improving ATM User Interface (UI) of Pakistani Banks Using Keystroke Level Modelling (KLM)

Abstract

The ATM connotes as Automated Teller Machine or Cash Machine. This machine has earned its currency on a larger scale in our modern society. However, unfortunately, most users have met bad experiences. For instance, reinserting the ATM card to continue to other transaction, slow transactions and navigation menu options are not allied that create complexity for users and this is because of its outdated design and user interface. In this paper, we investigate some existing Pakistani bank ATM navigation menus and propose the 'Pak ATM' as a new approach.

Keywords

• Keystroke Level Model