Job burnout and quiet quitting in Vietnamese banking sector: the moderation effect of optimism

Abstract

While the connection between job burnout and quiet quitting is evident, the inhibitor underlying this relationship remains elusive. This research explores the moderating effect of optimism – a personal resource on the relationship between job burnout and quiet quitting. This study utilized a survey method of 405 Vietnamese employees working in 19 Vietnamese banks and analyzed data using PLS-SEM via Smart PLS 4.0. The results reveal that three dimensions of job burnout, namely personal burnout, work-related burnout, and client-related burnout, positively impact quiet quitting. In addition, optimism negatively moderates the links between personal burnout and work-related burnout with quiet quitting. Unexpectedly, optimism does not moderate the linkage between client-related burnout and quiet quitting. These results offer practical implications for human resource practices within Vietnamese banks.

Keywords

• Job burnout
• quiet quitting
• optimism
• banking
• Vietnam
• Pablo Ruiz, Universidad de Castilla-La Mancha, Spain