The Business Model as a technique for problem identification and scoping: a case study of Brazilian drinking water quality assessment sector

Abstract

In this case study, a Business Model Canvas (BMC) was used as a technique for problem identification and scoping for the introduction of a new technology or methodology for water quality assessment. Therefore, information about the Brazilian water supply sector was used for the application of a BMC based on technological innovations for coliform analysis. The innovations proposed in the study include faster results, internet connection, and portability. To populate the model, data regarding the drinking water quality from Brazil were used from public data banks and reports. Also, a group of accountable representatives from diverse water supply systems and water quality laboratories reported their experience with the new coliform analysis and their perception of its technological improvement. The major gaps identified in this study were simplicity and faster results. These may be associated with technological improvements such as portability and internet connection. It was possible to conclude that the segment is diverse, and the BMC highlighted that value might differ for different niches. The results emphasized that the application of a BMC may be more than a business tool. It can also be used by developers or scientists to understand and improve both technology concepts and applications. HIGHLIGHTS A Business Model was applied to structure coliform analysis in drinking water.; Characteristics of water supply systems influence value proposition priorities.; Legal demands have influences in different levels and applications.; Technological innovation and advantages alone may not fit customer needs.; Information gathered reveals a technological gap in coliform analysis.;

Keywords

• business model canvas
• coliform analysis
• drinking water
• technological innovation
• water safety