Staff Management in the Public Service: European Standards

Abstract

The article is aimed at disclosing the features of European standards of staff management in the public service with the purpose of their implementation in Ukraine. The main problems that arise in the provision of quality services by the State authority bodies are identified. Two groups of European HR standards are allocated: 1) ISO 9000 Series Standards, TQM (Total Quality Management), EFQM model, CAF model, «Investors in People», SA 8000 «Social Accountability»; 2) standards that define innovative concepts, practices and approaches to the introduction of human resources technologies: management of talent and leadership, knowledge management, recruitment methods, plus: screening, headhunting, recruitment, Executive Search, LAB-profile methodology, flexible staff schedules, etc. The conception of introducing an information system for the management of human resources in the government bodies and a plan of actions to implement it was developed to introduce European standards and ensure an efficient management of human resources in the sphere of public service in Ukraine. The prospect of further research in this direction is to prove the necessity for reforms in other spheres of public administration.

Keywords

• public service
• staff management
• european standards
• european quality
• efficiency of public service