Development and preliminary evaluation of a patient portal messaging for research recruitment service

Abstract

IntroductionWe developed a service to identify potential study participants through electronic medical records and deliver study invitations through patient portals.MethodsThe service was piloted in a cohort study that used multiple recruitment methods.ResultsPatient portal messages were sent to 1303 individuals and the enrollment rate was 10% (n=127). The patient portal enrollment rate was significantly higher than email and post mail (4%) strategies.ConclusionPatient portal messaging was an effective recruitment strategy.

Keywords

• Research recruitment
• patient portal
• electronic medical record
• patient engagement
• recruitment services