TRANSFORMACIONES EN LA PERCEPCIÓN DE LA CULTURA ORGANIZACIONAL GENERADAS POR LOS CAMBIOS IMPLEMENTADOS EN EL MANEJO GERENCIAL EN UNA INSTITUCIÓN PRESTADORA DE SERVICIOS DE SALUD MENTAL EN BOGOTÁ -- CHANGES IN - PERCEPTION OF THE ORGANIZATIONAL CULTURE GENERATED BY THE CHANGES IMPLEMENTED IN HANDLING MANAGEMENT PROVIDER IN AN INSTITUTION FOR MENTAL HEALTH SERVICES IN BOGOTA

Abstract

This research describes the transformations in the organizational culture of an confessional institution’s, mental health providers located in Bogota, and whose objective was to make the necessary adjustments to the administrative and assistance care to meet the quality assurance system established by the Ministry of Social Protection and ensure that the system meets the challenges of globalization. Five focus groups were conducted with the participation of 35% of staff working in the institution with representation from different areas, hierarchical levels and types of professions. This Information was validated with the help of the management of the institution. Through these devices are able to establish the transformations in culture from the changes identified in seven categories of the cultural network. Since the foundation has managed a quality culture in which was prioritizes the human sense of work. Implementating the changes has in enhancing the provision of a service efficient technical.

Keywords

• Organizational culture
• Change
• Quality
• Mental health
• Cultura organizacional
• Cambio
• Calidad
• Salud mental