A Study of Older Adults’ Satisfaction with Chat Assistant

Abstract

With the rapid development of artificial intelligence technology, intelligent question and answer systems such as Chat Assistant are increasingly used in daily life. However, as a special category of user group, the cognitive fitness and satisfaction assessment of elderly people to such intelligent systems have not been sufficiently studied yet. The purpose of this study is to explore the cognitive fitness and satisfaction of older adults with Chat Assistant Q&A results, in order to provide a basis for improving the design of these systems and enhancing the user experience of older adults. To this end, this paper provides an in-depth study of older adults’ use of technology by designing and distributing a questionnaire. Analytical methods such as the ACSI indicator model and Structural Equation Modeling (SEM) were used to explore the relationship between satisfaction and various factors, thereby providing valuable guidance to help improve and optimize the Chat Assistant system.