Assessment of satisfaction among OPD patients at Noor Hospital, Warudi, Badnapur

Abstract

Background: Health care quality is a global issue. Consumer satisfaction is recognized as an important parameter for assessing the quality of patient care services, satisfaction regarding the attitude of providers towards the services is expected to affect treatment outcome and prognosis. Objective: To assess patient satisfaction with services provided in a tertiary care hospital in rural Jalna. Method: This cross sectional study was carried out in the outpatient department of, Noor hospital of Indian Institute of medical science and research Warudi Badnapur, District Jalna. A total of 250 patients were selected by systematic random sampling from 1 st march to 31 th August 2014 and interviewed. The data collected was analysed by applying appropriate statistical test. Results: The overall satisfaction rate in this study was 87.45%.Total 88.4% of patients are satisfied with the availability of essential medicine and 88% patients get medicine easily. Satisfaction with laboratory location was 93.6% and 90% of respondents agreed with investigation reports received in time. Regarding cleanliness of hospital 94.8% of respondents are satisfied. Total 85.6% of respondents were satisfied with the condition of the toilets. Satisfaction rate for availability of drinking water was 83.6%. About paramedical staff 95.6% of patients agree that paramedical staff talk politely with them and 94% of patients told they are helpful. Conclusion: Patient’s feedback is important as continuous quality improvement is linked to the use of timely and useful feedback from the clients.

Keywords

• patient satisfaction. outpatient department. health care services