MULTI-CRITERIAL EVALUATION OF ELECTRONIC PAYMENT SYSTEM VARIANTS AND EVALUATION OF RESULTS OF AN EMPIRICAL RESEARCH FOCUSED ON AN ELECTRONIC PAYMENT SYSTEM

Abstract

While choosing an electronic payment system intended for an immediate communication of a user (passenger) with an electronic terminal of a service provider (carrier), it is necessary to respect system parameters of presented technologies (NFC, EMV, and ABT). The methodology of choosing an electronic payment system within public transport may be divided into three steps as follows:•outlining criteria for variants evaluation,•multi-criterial evaluation of variants, and•evaluation of empirical research results.The presented article introduces more results of the research within VEGA projectsolving. Specifically, the article presents results of the multi-criterial expert decision-making problem using the WSA (Weighted Sum Approach) method and the TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) method. At the end of the article, there are presented results of empirical research studies focused on an electronic payment system used in public passenger transport. The empirical researchstudies were realized in the Slovak Republic in 2014, 2016, and 2018.

Keywords

• multi-criterial evaluation
• electronic payment system
• empirical research focused