INFN Cloud Users and Projects Support, Training and Communication

Abstract

Having a long tradition in state-of-the-art distributed IT technologies, in the last couple of years INFN made available to its users “INFN Cloud”: a cloud infrastructure and related services portfolio dedicated to the scientific communities supported by INFN. Given the distributed nature of the infrastructure as well as the considerable number of technical solutions provided to the INFN users, it is important to have a reliable user support service aimed to properly interact both with INFN Cloud users and administrators. As an added value, proper training activities have been defined and differentiated to different types of users and the training courses are integrated with a rich set of user guides and technical documentation. In this article, an overview of the INFN Cloud, its evolution to DataCloud project, and the support and training activities will be provided and presented.