Kepuasan mahasiswa terhadap layanan sumberdaya Perpustakaan Universitas Sumatera Utara

Abstract

Introduction. Socio-demographic factors, such as gender and age, may affect the use of information resources for library users. These factors are often used as the antecedent variables in examining the use of information resources in the library. The purpose of research was to determine the expected and obtained satisfaction of students using printed and electronic information sources at Universitas Sumatera Utara Library. Data Collection Method. This study used a quantitative approach by using questionnaires. The sample was taken by using Taro Yamane formula. Data Analysis. The data processing used Lisrel version 8.8, Chi-Square statistics, multivariate analysis of variance and path analysis. Results and Discussions. Among male and female students, there was no significant difference in using of information resources and no significant discrepancy between expected and obtained satisfactions. The printed and electronic information resources were available at USU Library to satisfy both gender. Conclusions. Socio-demographic factors of gender has no significant effect in using printed and electronic information resources at USU Library. Future research should discuss other antecedent variables such as ethnicity.

Keywords

• Gratification sought
• Gratification obtained
• Information resources