Gig economy, rating, labour relationship

Abstract

In the era of gig economy, the job performance is now influenced by the customer rating system. A new London’s Employment Tribunal judgment approaches the Uber London issue focusing also on customer feedback. Since drivers are qualified as workers, not self-employed, as the English Court ruled on, this article tooks a position about on-line feedback incidence on job relationship. Referring to customer’s opinion, the employer exercises control on services performed by each worker, whereas Italian Legal System bounds it, within the meaning of article 4 of Worker’s Statutory. On the other hand, the customer rating can be considered as a type of control on the business organization, in observance of limits established by the same article.Moreover, the paper’s purpose is to inquire about the feedback positive impact on workers: customer satisfaction could provide business bonus, or it could become an evidence against employer in a court case.

Keywords

• gig economy
• feedback system
• Uber labour relationship
• employer’s monitoring power
• digital work