Patients’ Perspectives on the Data Confidentiality, Privacy, and Security of mHealth Apps: Systematic Review

Abstract

BackgroundMobile health (mHealth) apps have the potential to enhance health care service delivery. However, concerns regarding patients’ confidentiality, privacy, and security consistently affect the adoption of mHealth apps. Despite this, no review has comprehensively summarized the findings of studies on this subject matter. ObjectiveThis systematic review aims to investigate patients’ perspectives and awareness of the confidentiality, privacy, and security of the data collected through mHealth apps. MethodsUsing the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines, a comprehensive literature search was conducted in 3 electronic databases: PubMed, Ovid, and ScienceDirect. All the retrieved articles were screened according to specific inclusion criteria to select relevant articles published between 2014 and 2022. ResultsA total of 33 articles exploring mHealth patients’ perspectives and awareness of data privacy, security, and confidentiality issues and the associated factors were included in this systematic review. Thematic analyses of the retrieved data led to the synthesis of 4 themes: concerns about data privacy, confidentiality, and security; awareness; facilitators and enablers; and associated factors. Patients showed discordant and concordant perspectives regarding data privacy, security, and confidentiality, as well as suggesting approaches to improve the use of mHealth apps (facilitators), such as protection of personal data, ensuring that health status or medical conditions are not mentioned, brief training or education on data security, and assuring data confidentiality and privacy. Similarly, awareness of the subject matter differed across the studies, suggesting the need to improve patients’ awareness of data security and privacy. Older patients, those with a history of experiencing data breaches, and those belonging to the higher-income class were more likely to raise concerns about the data security and privacy of mHealth apps. These concerns were not frequent among patients with higher satisfaction levels and those who perceived the data type to be less sensitive. ConclusionsPatients expressed diverse views on mHealth apps’ privacy, security, and confidentiality, with some of the issues raised affecting technology use. These findings may assist mHealth app developers and other stakeholders in improving patients’ awareness and adjusting current privacy and security features in mHealth apps to enhance their adoption and use. Trial RegistrationPROSPERO CRD42023456658; https://tinyurl.com/ytnjtmca