COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION

Abstract

Background. The destabilization of the economy and the growth of social tension can be a cause of an increase in non-payments from the population. It leads to an increase in the burden on the bailiff service, whose work involves active interaction with the population in a stressful situation. Regardless of their position, employees of enforcement bodies carry out interpersonal communication with colleagues, parties to enforcement proceedings, management, and citizens. The research problem is in the lack of knowledge of the communicative component in the structure of professional competence of employees of enforcement agencies. Research method – theoretical analysis. Results. Based on the review of the literature, the authors identified the communicative competencies that bailiffs must possess for effective performance: key (intercultural and interdepartmental communication), basic (effective oral and written communication with different categories of citizens, involving the use of competent and polite language) and special (the ability to manage conflict with taking into account the ethics of business communication and current legislative norms) competencies. It is noted that the formation of the communicative competence of bailiffs should be carried out using psychological training and distance learning, while the communicative component of the professional competence of employees of enforcement agencies is closely related to its legal specifics.

Keywords

• communicative competence
• bailiffs
• service
• communication
• interaction
• speech
• ethics
• conflict reduction