The Feasibility of Fuzzy Sets Utilization in Quantifying the Results of Company Self-evaluation in Accordance With the EFQM Excellence Model

Abstract

This paper elaborates on the possibility of utilizing fuzzy set methods in order to quantify the results of company self-evaluation in accordance with the EFQM model criteria. The general aim is to modify the self-evaluation method from the EFQM model with statistical utilization of fuzzy set methods in order to improve the aggregation of the indicators (criteria) and evaluate the self-evaluation results.

Keywords

• fuzzy set
• EFQM model
• self-evaluation
• IF-THEN rules