User Experience (UX) in Business, Management, and Psychology: A Bibliometric Mapping of the Current State of Research

Abstract

User Experience (UX) describes the holistic experience of a user before, during, and after interaction with a platform, product, or service. UX adds value and attraction to their sole functionality and is therefore highly relevant for firms. The increased interest in UX has produced a vast amount of scholarly research since 1983. The research field is, therefore, complex and scattered. Conducting a bibliometric analysis, we aim at structuring the field quantitatively and rather abstractly. We employed citation analyses, co-citation analyses, and content analyses to evaluate productivity and impact of extant research. We suggest that future research should focus more on business and management related topics.

Keywords

• bibliometric analysis
• co-citation analysis
• co-occurrence analysis
• citation analysis
• user experience
• UX