Multimodal Technologies and Interaction (May 2020)

User Experience (UX) in Business, Management, and Psychology: A Bibliometric Mapping of the Current State of Research

  • Laura Luther,
  • Victor Tiberius,
  • Alexander Brem

DOI
https://doi.org/10.3390/mti4020018
Journal volume & issue
Vol. 4, no. 2
p. 18

Abstract

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User Experience (UX) describes the holistic experience of a user before, during, and after interaction with a platform, product, or service. UX adds value and attraction to their sole functionality and is therefore highly relevant for firms. The increased interest in UX has produced a vast amount of scholarly research since 1983. The research field is, therefore, complex and scattered. Conducting a bibliometric analysis, we aim at structuring the field quantitatively and rather abstractly. We employed citation analyses, co-citation analyses, and content analyses to evaluate productivity and impact of extant research. We suggest that future research should focus more on business and management related topics.

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