Behavioral Drivers of Performance in Public-Sector Organizations: A Literature Review

Abstract

The main purpose of the article is to review performance management in the public sector through internal management of public employees by a micro-level approach to enhance the delivery of services by public-sector organizations. The study systematically analyses all the previous research that impacts public organizations through the behavior of public administrators. It aims to demonstrate that the behavioral aspect of public employees is as important as measurement aspects. The research methodology was based on a comprehensive and traditional literature review established on previous research studies. The literature surveyed in this article consists of peer-reviewed articles and research papers based on highly scientific databases. Thus, research finding uncovered that: leadership capacity along with management behavior toward the employee and integration of commitment-based Human Resource Management practices that build long-term commitment in which employees feel obliged toward their organizations, plays a major role in improving the performance of public-sector organizations, which in turn help in increasing the performance of the government.