Nursing Staff’s Behavior Intention to Use Mobile Technology: An Exploratory Study Employing the UTAUT 2 Model

Abstract

Mobile technology has become increasingly common in recent years with its booming development across the globe, leading to the gradual adoption of mobile health, which can reduce the risk of caregivers being infected. The widespread use of mobile health has brought many benefits to the healthcare industry, including increased efficiency for frontline caregivers and a better patient–physician relationship. However, it also presents some challenges. This study aimed to examine caregivers’ behavior intention to use mobile technology in medical practice with a unified theory of acceptance and the use of technology two model. Satisfaction and self-efficacy were included as external variables and mobile technology identity as a moderator variable. A total of 281 valid questionnaires were collected from the nursing staff, and a structural equation model was used to test the hypotheses of this study. The results of the study showed that (1) self-efficacy had a significant effect on satisfaction and effort expectancy, (2) effort expectancy significantly affected performance expectancy, (3) performance expectancy and satisfaction had significant effects on behavior intention, and (4) mobile technology identity moderated the relationship between satisfaction and behavior intention. These results could inform medical institutions and facilities in launching mobile technology policies and education or training programs.