THE EVALUATION OF EDUCATIONAL SERVICES QUALITY BY THE STUDENTS OF THE FACULTY OF ECONOMICAL SCIENCES DIMITRIE CANTEMIR CLUJ-NAPOCA

Abstract

The evaluation of the educational services quality by the students represents an important element of the internal quality monitoring process for the identification of the necessary actions required in the continuous improvement of the offered educational quality, and on the other hand it represents an indicator of the university interest of having access at the students point of view. Starting from the student needs, together with the staff involved in the evaluation and quality assurance committee of the Faculty of Economic Sciences Cluj-Napoca, Dimitrie Cantemir Christian University Bucharest, we elaborated a questionnaire for the evaluation of the educational services quality by the students, concerning: teaching-learning activities, available admission information, tutorial system, class schedule, material base, laboratory, course and seminar rooms equipments, administrative services, student organizations, counselling services offered by the faculty. The conclusions of the study were discussed with the faculty's management, decisions being made to take actions in order to increase the student satisfaction level. By developing and implementing their own strategy to quality policies and procedures, the higher education institution is explicitly committed to develop a quality culture in all its activities.

Keywords

• quality, university management, educational services, higher education, the quality circle