Importance of the Chatbot in the Different Social Areas

Abstract

Abstract This research aims to determine the relevance that the use of chatbots has gained. We conducted a scientific literature review and mapped the research trends that address the paradigms of using chatbots, in achieving benefits in education, communication, or economics, as well as the benefit that this technology provides in the field of health. It is required to find the most suggested architecture used for a distributed chatbot system in e-commerce to automate human-machine communication through natural language queries. Personalized conversational agents are promising tools to complement existing online resources for mathematics education. The results revealed that these applications positively affect the current medical sector and we determined that chatbots are designed to interact with people in mostly text-based conversations. In conclusion, chatbots are very useful, easy to adapt, and used more continuously in research and also in health applications that require symptom tracking and treatment.

Keywords

• chatbot, research, application.