Multigroup-multiwaves Lisrel modeling in tourist satisfaction analysis

Abstract

The paper analyzes the influence of tourist heterogeneity on the Tourist Local System Overall Satisfaction and its changes over time. We investigate two aspects: if different tourists segmented according to their trip motivation (seaside, conference and sport) show the same pattern of evaluation toward some relevant features of the TLS and if the evaluation scheme is dynamic. At this aim, a Multigroup-Multiwaves Lisrel model is estimated on a data set from the Tourist Satisfaction Survey, conducted in Rimini from 2004 to 2006 by the Faculty of Statistics – University of Bologna. The analysis shows that tourist evaluation scheme toward Rimini is quite similar among groups and over time, suggesting that differences among tourists do not affect TLS satisfaction.