Identifying the key components of evaluating the performance of knowledge technologies from the point of view of experts (a mixed research)

Abstract

Purpose: The purpose of this research is to identify the key components of knowledge technology mastery from the point of view of experts.Methodology: In order to collect information, library and field methods have been considered. First, the performance evaluation components of knowledge technologies were obtained by Delphi method. Then, to compare these components, a questionnaire was distributed among faculty members and doctoral students of information science and epistemology in Tehran state universities, and AHP method was used to analyze the data. Spss 25 and Expert Choice 11 software were used for data analysis.Findings: In the Delphi phase, 10 main financial indicators, system quality, system infrastructure, knowledge technology service quality, knowledge technology architecture, user interface, user satisfaction about the system, the value of work results, perceived benefits and benefits of the system , being up-to-date was detected. the financial component is in the first degree, system quality in the second degree, system infrastructure in the third degree, user interface in the fourth degree, knowledge technology architecture in the fifth degree, knowledge technology service quality in the sixth degree, user satisfaction about the system. In the seventh grade, the value of the results obtained from the eighth grade card, and the perceived advantages and benefits of the system and being up-to-date were ranked in the ninth grade.Value: The results of this research can be used to evaluate the performance of knowledge technologies.Conclusion: through evaluation, it is possible to help advance and improve the performance of the organization.

Keywords

• knowledge technology
• knowledge management
• key components
• delphi research
• performance evaluation