Aspekti Publìčnogo Upravlìnnâ (Sep 2016)
The model for evaluation of the effectiveness of civil service modernization
Abstract
The effectiveness of the civil service modernization depends on the timely implementation of control measures and evaluating of the effectiveness of modernization processes and system components. The article analyzes the basic problems of evaluation the effectiveness of civil service modernization and scientific papers on these issues. The basic theoretical approaches to the definition of «assessment» and «evaluation» are studied. Existing theoretical and methodological approaches to the assessment process are analyzed and summarized, the main methods of evaluating the effectiveness of the civil service modernization and the most common assessment methods are defined. Eligible for evaluating the effectiveness of civil service modernization are special analytical techniques: functional review, Balanced Scorecard, taxonomic analysis, Key Performance Indicators, methods of multivariate analysis and others. Among the methods of studying consumer expectations about the effectiveness of the civil service modernization such ones are singled out: questionnaires, surveys, interviews, testing, monitoring, analysis of statistical sources, contents of documents, reports and regulatory framework and others. The methods of improving efficiency include: benchmarking, reengineering, performance assessment models and more. The importance of gradual replacement of cost evaluation methods by the results evaluation method is determined. It was shown the need for a comprehensive balanced scorecard to evaluate. With a view to the mutual agreement of principles, mechanisms and instruments for evaluating the effectiveness of civil service modernization the expediency of a systematic, targeted, synergistic, process, situational, strategic and resource approaches is grounded. Development of theoretical concepts and methodological principles of evaluating the effectiveness of civil service modernization should be based on the harmonious combination (integration) of all these approaches to modernization. Among the models of evaluation of efficiency such ones are studied: the essential, economic and professional models, model CAF, the process model etc. The basic components of evaluation models are analyzed. The basic stages of evaluating the effectiveness of civil service modernization are characterized. The ways of improvement of methodological approaches to control the evaluation the effectiveness are determined, based on what the model of evaluation of the effectiveness of civil service modernization is proposed. The importance of further research of the methodology of evaluating the effectiveness of civil service modernization is found out.
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