OTO Open (Apr 2024)
Comparing Satisfaction Among Providers Treating Both Pediatric and Adult Otolaryngology Patients
Abstract
Abstract Objective Although pediatric otolaryngology providers are reported to garner lower patient satisfaction than adults, this difference is not well characterized. This study investigates whether patient satisfaction differences exist in providers who treat both pediatric and adult patients. Study Design Retrospective review. Setting Tertiary medical center. Methods In this cross‐sectional study, Press Ganey surveys (PGS) completed by patients or parents on their first‐time visit with 5 general otolaryngology providers from July 2014 to March 2022 were analyzed. Surveys were categorized by child ( .05) of reporting HI‐SCORES compared to adults after covariate adjustment. Conclusion There was no significant difference in patient satisfaction scores for providers who treat pediatric and adult patients utilizing the same facility and scheduling team.
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