THE ASSESSMENT METHODOLOGY PDCA/PDSA – A METHODOLOGY FOR COORDINATING THE EFFORTS TO IMPROVE THE ORGANIZATIONAL PROCESSES TO ACHIEVE EXCELLENCE

Abstract

In the paper “The Assessment Methodology PDCA/PDSA – A Methodology for Coordinating the Efforts to Improve the Organizational Processes to Achieve Excellence” the authors present the basic features of the assessment methodology PDCA/PDSA that is designed to coordinate the efforts to improve the organizational processes in order to achieve excellence. In the first part of the paper (the introduction of the paper), the authors present the general background concerning the performance of management business processes and the importance of achieving excellence and furthermore correctly assessing/evaluating it. In the second part of the paper (the assessment methodology PDCA/PDSA – as a methodology for coordinating the efforts to improve the organizational processes to achieve excellence), the authors describe the characteristics of the assessment methodology PDCA/PDSA from a theoretical point of view. We can say that in the current state of global economy, the global performance includes the economic, social and environmental issues, while, effectiveness and efficiency acquire new dimensions, both quantitative and qualitative. Performance needs to adopt a more holistic view of the interdependence of internal and external parameters, quantitative and qualitative, technical and human, physical and financial management of, thus leading to what we call today overall performance.

Keywords

• Assessment Methodology PDCA/PDSA
• Coordinating Efforts
• Improve the Organizational Processes
• Achieve Excellence
• Business Process Management.