The Evolution of Business Process Management: A Bibliometric Analysis

Abstract

This paper will present the research results for the analysis of the presence and evolution of the term Business Process Management (BPM) in the period 2000–2020 using a literature review with bibliometric analysis. This research sought to evaluate the quantity and quality of empirical support for the use of this tool in organizations. This allowed the researchers to acknowledge and confirm this discipline as an important investigation domain with great potential for helping companies achieve strategic alignment between business and information and communication technologies in the future. The Science Mapping Workflow methodology was used with database and search criteria applied to a total of 1,706 articles related to the subject, which resulted in a total of 624 articles selected for further research. This study identifies the journals that have the most publications about BPM. It concludes that the most promising perspectives are the ones related to Management, Framework and Performance. Even though, from a conceptual viewpoint, performance is the most valued perspective. Lastly, this research is of great interest for academics and professionals who hope to strengthen their knowledge about the BPM concept and find the historical path and the main authors and issues that contribute to knowledge in this scientific field.

Keywords

• Business process management
• science mapping workflow
• bibliometrix
• business process reengineering
• enterprise resource planning
• customer relationship management