Total quality management practices and their effects on the quality performance of Jordanian private hospitals

Abstract

This research determines to evaluate the level of implementing Total Quality Management (TQM) and examine the relationship between dimensions of TQM and Quality performance in the accredited Jordanian Private Hospitals. The study used a survey questionnaire as the main data collection. The total respondents used were 330, where 140 respondents were from five Private Jordanian Hospitals, resulting in a 42.4% response rate. The confirmatory factor analyses (CFA) and multiple linear regression were used to study data analyses. The results revealed that the level of TQM implementation in Private Jordanian Hospitals was high. Besides, a significant was found between TQM dimensions with quality performance. The study found that leadership commitment and Support to Quality, strategic quality planning, information and data, training and participation, customer focus, and continuous improvement have been found to have significant impacts on quality performance. This study can raise the attentiveness of the important strategy of TQM, which could help Hospitals managers have an enhanced understanding of the benefits of practicing TQM and therefore enable Quality Performance within their Hospitals.

Keywords

• total quality management
• performance
• quality performance
• jordanian private hospitals