Is certification for sustainable tourism complementary to ISO 9000 certi fi cation? The case of the Parque del Lago Hotel in Costa Rica

Abstract

The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certification systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve efficiency and ensure customer satisfaction.

Keywords

• Sustainable tourism
• Tourism certi fi cation
• Quality certification
• Case study