An Action Management System Design and Case Study on Its Usage for Cyber Fraud Prevention and Risk Analysis

Abstract

Today, various types of devices are used to be connected to Internet at every moment of the life. This variety of devices present both benefits and problems to individuals and companies. One of the more important problems in cyber world is “fraud detection”. It is known that, malicious uses in the cyber world are increasing rapidly, fraudsters who seek openness in systems cause material and moral damages to both individuals and companies. In the relevant literature, there are many studies on the detection and prevention of cyber frauds in many sectors such as finance, telecommunication and online shopping. This study aims to develop an action management system to detect cyber frauds and follow the actions of the cases with automatic workflows so as to protect the users according to their next actions. It also reveals the results of this action management system’s usage in a case study of a telecommunication company in Turkey.

Keywords

• action management system
• risk analysis
• cyber fraud