Identifying and Prioritizing Factors Behind Cyber loafing Use at Work Using Multi-Criteria Decision Making (MADM) Approach

Abstract

The aim of the current paper is to identify the effective factors in forming the cyberloafing phenomenon and rank these factors. In the present study, a multiple attribute decision-making method has been used. The statistical population of this study consists of managers and employees of the Yazd Provincial Tax Administration, and 27 of them were selected based on accessibility. This research is applied and descriptive-analytical in terms of purpose and type. Based on the literature review, eighteen effective factors in the formation of cyberloafing were identified. Different MADM techniques, such as SAW, TOPSIS, ELECTRE, and TOXONOMY, were used to rank each factor. Finally, the Copeland fusion technique was used to reach a consensus on the execution of the mentioned techniques. Our investigations have shown that organizational policy factors, organizational commitment, and having a lot of leisure time had the most significant impact on the formation of the cyberloafing phenomenon. Also, interpersonal conflict, role overload, and belief in disorder had the least impact on the formation of the cyberloafing phenomenon. The current research is the first one conducted with this approach, especially in Iran, and its results can be considered by managers in other organizations as well.

Keywords

• copeland fusion technique
• cyberloafing
• information technology
• multiple attribute decision-making techniques (madm)