Changes in the Behaviour of Tourists After the Covid-19 Pandemic. A Credingreen Research

Abstract

The COVID-19 pandemic left a strong mark on the tourism sector and represents a turning point in its evolution. After the activities were gradually resumed, substantial shifts in both industry practices and tourist behavior were observed. The knowledge of these changes is of strategic importance for the future because they will determine the managerial decisions at the microeconomic level and the trends at the macroeconomic one. The present paper aims to discern the shifts in tourist behavior, as perceived by tourism companies, and to investigate how these changes influenced business decisions. This investigation was conducted as part of the CredinGreen international project– `Responding to tourism market changes caused by COVID-19 and the EU Green Deal through micro-credential-certified upskilling of SME tourism managers`. The research addresses the response to tourism market fluctuations generated by the pandemic conditions and the results could enhance the tourism policies and the micro-credential certified upskilling initiatives.

Keywords

• tourism industry
• behaviour of tourists
• tourism policy