THE EUROPEAN MODEL OF QUALITY FOR A DISTANCE UNIVERSITY

Abstract

The need of improving the contribution Universities must give the community and of showing the useful employment of the resources available to fulfil their goals, are, with progressive intensity, claiming for organisational and management systems that could guarantee the success of such institutions. It seems it is nowadays spreading the conviction that the total quality paradigm is a very useful contribution to the organisation improvement: the evidence has showed it in productive institutions and, even, in some ones of service giving. Although educational institutions and, of course, the ones of higher education, are organisations with their own peculiarity, such paradigm is also penetrating in this sector. More specifically, we here put forward one accommodation for a Distance University of the referential model that, corresponding to the mentioned paradigm, suggests the European Foundation of Quality Management.

Keywords

• Universidades a distancia
• modelo europeo de calidad
• educación superior
• calidad en educación
• calidad en las universidades a distancia
• gestión de calidad total.