The design of hybrid system for servicing process support in small businesses

Abstract

The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers.

Keywords

• expert system
• decision support system
• ahp
• supplier selection