Professional qualification aimed at improving the customer

Abstract

The service quality is a differentiator that the company should offer when the customer meets this quality require preparation, qualification of employees who must go through a learning period is required. The objective of this article is to deploy one (Training and Development) program T & D for improving service to customers and employees. The methodologies and techniques were used through a case study conducted by a research field in City Radio Taxi company, through a questionnaire, interviews and direct observations. The results influenced the improvement of professional qualification, thus showing efficiency in the use of their service, fitness market with recovery and quality in customer service.