Effects of Interpersonal Problems on Work-Family Conflict: Mediating Role of Emotional Exhaustion and Moderating Role of Retaliation

Abstract

Background & Purpose: Having negative outcomes, the work-family conflict involves employees in different and incongruous demands resulting from occupational and familial responsibilities at the same time. This study analyzed the mediating role of emotional exhaustion and moderating role of retaliation in the effects of interpersonal problems on intensification of the work-family conflict. Methodology: This is an applied-descriptive survey, in which the statistical population consists of 165 employees working at Bushehr University of Medical. The simple random sampling technique was employed to select 165 employees as the statistical sample. A standard questionnaire was used as the data collection tool, and the structural equation modeling (SEM) method was employed for data analysis in PSL. Findings: Interpersonal problems can increase emotional exhaustion among employees and intensify the work-family conflict. Increasing the sense of retaliation can also worsen these detrimental effects. Conclusion: Adopting effective strategies for encountering and resolving issues in the face of employees’ interpersonal problems can help decrease emotional exhaustion among them. Moreover, preventing deviant and destructive behavior such as retaliation can increase the effectiveness of such strategies.

Keywords

• interpersonal problems
• work-family conflicts
• emotional exhaustion
• retaliation