Relationship between the IT projects performance and project management maturity

Abstract

This paper presents a study on the relationship between performance of IT projects and the project management maturity of performing organization. The research was conducted through a survey with 185 respondents during the year 2010. The project performance was evaluated through the first two dimensions Shenhar et al (2001) - project efficiency and customer impact. The maturity of project management was assessed by the level of formalization of procedures for project management described in PMBoK. The data were analyzed using statistical procedures (factor analysis, Cronbach's alpha, cluster analysis and bivariate analysis) and revealed that (i) that organizations with higher maturity have a superior performance in their projects, and (ii) different dimensions of maturity has different impacts on the performance of IT projects.

Keywords

• Desempenho de projetos de TI. Maturidade em gestão de projetos. Gestão de projetos de TI.