Rev Rene (Apr 2021)

Effective communication in the nurse-patient relationship in the light of Transcultural Interprofessional Practice model

  • Josefa Fernanda Evangelista de Lacerda,
  • Paula Suene Pereira dos Santos,
  • Evanira Rodrigues Maia,
  • Dayanne Rakelly de Oliveira,
  • Maria Corina Amaral Viana,
  • Edilma Gomes Rocha Cavalcante

DOI
https://doi.org/10.15253/2175-6783.20212261443
Journal volume & issue
Vol. 22
p. e61443

Abstract

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Objective: to analyze the use of elements of effective nurse-patient communication in the light of the Transcultural Interprofessional Practice model. Methods: an integrative literature review was carried out in the CINAHL, LILACS, MEDLINE, SCOPUS, and Web of Science databases, without a time limit. Results: 12 studies were analyzed, most of them published in the English language, in 2017. Two categories were elaborated: effective verbal and non-verbal communication between nurses and patients. The elements of effective verbal communication were presented as speech and language; non-verbal ones presented as signals, distance, eye contact, time, touch, listening, empathy, and patience. Technology-assisted communication was part of both. Less frequently, the verbal communication process was hindered by language and non-verbal communication due to a lack of time availability. Conclusion: effective communication favors the establishment of trust, interaction, and the nurse-patient relationship.

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