THE ROLE OF HUMAN RESOURCES QUALITY FOR IMPROVING COOPERATIVES PERFORMANCE IN INDONESIA

Abstract

Cooperatives must be able to provide quality products or services, especially quickness of service to attract the customers and winning in competition. The human resources affect to the organizational efficiency and a major expense for the companies in running its business. This study examines the role of human resources quality to improving cooperatives performance in Indonesia, particularly fishing cooperatives in East Java and South Sulawesi. In South Sulawesi, Paotere Fisheries Personnel Cooperative and KWN Fatimah Azzahra in Makassar have a fairly complete management structure, human resources with undergraduate and high school education, different payroll and benefits, and no career for their employees. The employee capability is a main aspect, followed by employee responsiveness and employee availability. It shows that according to members' assessments, the number of cooperative administrators or employees is currently lacking, but they already have ability and good responsiveness so that they can provide good service. In East Java, human resources at KUD Mino Budirejo and KUD Mina Sanjaya have undergraduate and high school education. KUD Mina Sanjaya's management responsiveness, employee capability and quality were better than KUD Mino Budirejo's. The problem faced by KUD managers is lack of orderly cooperative members in paying mandatory savings and loans.

Keywords

• quality
• human resources
• performance
• fisheries
• cooperatives