A Study on the Evaluating Service Quality in Special Subject Repository: Focused on the 5 ․18 Archives

Abstract

The purpose of this study is to measure and analyze the quality of service provided to the users by evaluating the service quality of the May 18 Democratic Uprising Archives, which is a representative,special subject repository, using the SERVQUAL model. To do this, revealing the relationship between factors such as service satisfaction of the archive users, overall service quality and intention of the action. Through this, this study developed service evaluation factors by considering the special subject repository.

Keywords

• Archival Information Service
• Special Subject Repository
• Service Quality Components
• Recreation Elements of Records